Question 1

How do I choose between a subscription and a Credit Booster pack?

Accepted Answer

If you have ongoing or predictable usage each month, a subscription plan is the better choice. If your needs are short-term or occasional, a Credit Booster pack is a more flexible option.

Question 2

What's the difference between subscription credits and Credit Booster credits?

Accepted Answer

Functionally, they work the same. The main differences are pricing and expiration: Subscription credits typically offer a lower cost per credit Subscription credits reset monthly Credit Booster credits are valid for 180 days from purchase

Question 3

Will my credits expire immediately if I cancel my subscription?

Accepted Answer

No. Your subscription credits will remain available until the end of your current billing cycle.

Question 4

If I cancel and then resubscribe, will I receive another set of credits in the same billing cycle?

Accepted Answer

No. If your billing cycle hasn't ended, resubscribing simply reactivates auto-renewal. You won't receive additional credits until the next billing cycle begins. If you run out of credits during the current cycle, you can purchase a Credit Booster pack.

Question 5

Do Credit Booster credits expire?

Accepted Answer

Yes. Credit Booster credits expire 180 days from the date of purchase.

Question 6

Are there any limits on purchasing Credit Booster packs?

Accepted Answer

No. You can purchase them at any time, whether or not you're subscribed, and regardless of how many you've purchased before.

Question 7

If I have multiple types of credits, which ones are used first?

Accepted Answer

We automatically use the credits that are closest to expiration first, so you get the most value from your balance.

Question 8

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay—there are no hidden charges.

Question 9

Can I get a refund?

Accepted Answer

If you'd like to request a refund, please contact us at support@vorla.ai. Refunds are subject to our policy—please review our Refund Policy for full details.

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